Terms of Service

Last updated 6 October 2026

1. Who we are

Fablewinds ("we", "us") is a product of Synap AI Pty Ltd (ABN 86 695 003 653), Level 8, 805/220 Collins St, Melbourne VIC 3000, Australia. Card payments are processed by Stripe and appear on your statement as SYNAP AI* FABLEWINDS. These terms govern your use of fablewinds.com and the stories, audio, images and printed books we produce for you.

2. Accounts

You must be 18 or older to hold an account. Stories for children are created by the adult account holder, who is responsible for reviewing them. You are responsible for keeping your password secure and for all activity on your account.

3. Credits, plans and payments

Stories are paid for with credits, purchased as packs or included in a monthly plan. Credits have no cash value. If a story fails to generate, its credits are returned automatically. We don't give refunds for change of mind, but nothing in these terms limits your rights under the Australian Consumer Law, including refunds or replacements when a product or service has a major problem. Plans renew monthly until cancelled; cancelling stops future charges at the end of the current period. Payments are processed by Stripe; we never see your full card details. Prices are shown with their currency (A$ for Australian dollars, US$ for US dollars) and include GST where it applies.

4. Generated content

Stories and illustrations are generated by artificial intelligence from the details you provide, and are checked against age-appropriateness policies before they are shown. Despite our safeguards, generated content may occasionally be inaccurate or unsuitable; please review any story before sharing it with a child. You own the personalised story text and may use it for personal, non-commercial purposes. You must not request content that is unlawful, hateful, sexually explicit, or that depicts real public figures or copyrighted characters.

5. Photos and likeness

If you upload a photo to describe a hero's appearance, you confirm you have the right to use it. The photo is processed only to produce a short written description and is then discarded; the description is stored with the story.

6. Sharing

Stories are private unless you switch them to public or invite specific readers. Public stories are visible to anyone; you can make them private again at any time. Invited readers may read online only.

7. Printed books

Printed books are produced on demand by a third-party printer and shipped to the address you provide. Every book is reviewed by us before printing. Books are printed overseas and posted, so allow 3–4 weeks for delivery to Australia. Because each book is personalised, orders cannot be cancelled once sent to print. If your book arrives damaged, misprinted or not as described, we will reprint it or refund you.

8. Acceptable use

Do not misuse the service, attempt to bypass safety checks, scrape content, or interfere with other users. We may suspend accounts that breach these terms.

9. Liability

To the extent permitted by law (including the Australian Consumer Law), our liability is limited to re-supplying the service or refunding the amount you paid for the affected item.

10. Changes and contact

We may update these terms; continued use after changes means you accept them. Questions: hamish@synap.au. These terms are governed by the laws of Victoria, Australia.